Technical help: Having issues?
It happens! Please give these solutions a try and see if it helps.
It happens! Please give these solutions a try and see if it helps.
If things are not working as expected in Conta, try first to figure out if the problem is local to your computer or network.
Step 1
Try using a different web browser than the one you normally use. Additionally, plug-ins and other programs installed on your computer can sometimes mess up your browser, causing problems with page loading.
Switching browsers temporarily will tell you if there is an issue with your usual one. If the browser is the problem, consider uninstalling plug-ins and/or updating to a newer version if available.
Step 2
Double-check that you are using an up-to-date version of your browser. Surprisingly, many who contact us are still using PCs with outdated browsers. You must use an updated browser for the Conta services to work optimally.
Some browsers to try:
Step 3
When something goes wrong during a page load, your browser might retain the error, causing issues even when reloading the page. Clearing the browser’s cache can often help, forcing the browser to fetch new data.
Step 4
Try deleting old cookies. These are text files that store settings, preferences, and other data for when you return to a website.
Here’s how to delete cookies in some popular browsers:
Microsoft Edge: Go to Tools > Internet Options > General > Browsing History > Delete. Keep the “Preserve data for websites in Favorites” unchecked, check the boxes for deleting cookies and site data. Click Delete. Close the window. Click OK to return to the browser. Restart the browser.
Firefox: To display the menu bar, press Alt or F10 (PC), or move the pointer to the top of the page (Mac). Select History > Clear Recent History. Choose “Everything” for time range, check cookies. Click Clear Now. Restart the browser.
Chrome: Click the menu button. Select More tools > Clear browsing data. Choose “the beginning of time” in the drop-down menu. Check “Delete cookies and other site data.” Click Clear browsing data. Restart the browser.
Safari (Macs only): In the menu bar, click Safari > Preferences. Go to the Privacy icon, click the Details button under “Remove all website data.” Find cookies from conta.no, select them, and click Remove. Click Done. Close the settings window.
Step 5
Still having technical issues? Check if you can connect to other well-known websites like Google or Wikipedia. If these sites also don’t load, you may have an internet connection issue. Contact your internet provider.
Step 6
Is Conta down, or is it just you? If, for example, Google or Wikipedia load properly, the next step is to check if others are having issues accessing Conta services. Go to Down For Everyone Or Just Me and enter “https://au.conta.com”.
If it turns out it’s just you, it could be a DNS issue. DNS servers are computers on the internet that translate domain names like conta.no into an IP address. Try temporarily using Google Public DNS (8.8.8.8 and 8.8.4.4) to see if it resolves the issue.
Step 7
Antivirus software and firewall settings can sometimes cause website access issues. If you have problems regardless of the browser you choose, try deactivating your antivirus program. Also, try temporarily disabling your firewall to see if it helps.
Keep in mind most computers using Windows 10 or 11 do not need separate antivirus software and can rely on the built-in Windows Defender app for protection.
Step 8
Still having issues even with antivirus software and firewall disabled? Then it’s time to check your internet connection. Are you connected wirelessly? Make sure you’re connected properly.
If you’re using a wireless network and experiencing connection issues, start by verifying your connection to the router. Are you connected to the expected router, or has your computer connected to the wrong network?
Try unplugging your router and plugging it back in after 10 seconds to reset it. Wait a bit before you reconnect. Once you’re connected to the correct router with the right password, check the signal strength.
If the signal is weak, move closer to the router and try connecting again.
Still stuck?
If you’re still stuck, feel free to contact us. We always respond quickly.
