Technical issues?

They happen. Try these solutions if you’re having problems accessing Conta.

Step 1. Check if you’re connected to the internet

Check if you can connect to websites like Google or Wikipedia. If these sites also don’t load, you might have internet connection issues.

If you’re using a wireless network, start by checking that you’re connected to the correct router. If the answer is yes, try resetting your router by unplugging it and waiting 10 seconds before turning it back on. Once you’re connected to the router, check the signal strength. If the signal is weak, move closer to the router and try connecting again.

If the problem persist, you should contact your internet provider.

If you’re connected to the internet, read on.

Step 2. Check if Conta is down

The next step is to check if others are having issues accessing Conta. Go to Down For Everyone Or Just Me and enter the Conta URL.

If Conta is not down, read on.

Step 3. Check if your browser is causing issues

Try accessing Conta on a different web browser than the one you normally use, for example

• Microsoft Edge
• Chrome
• Firefox

This will let you know if the problem is your browser.

If it’s your browser that’s causing issues, try updating to the newest version or consider uninstalling plug-ins. Plug-ins and other programs installed on your computer can sometimes cause browser issues.

If your browser is not the problem, read on.

Step 4. Try deleting your cookies and cache

Try deleting old cookies and your cache. These are text files that store settings, preferences, and other data for when you return to a website.

Here’s how to delete cookies in some popular browsers:

• Microsoft Edge
• Chrome
• Safari
• Firefox

If you’re cookies and cache is not causing the problem, read on.

Step 5. Check if your antivirus or firewall is blocking Conta

Antivirus software and firewalls can sometimes block websites. Try deactivating your antivirus software or temporarily disabling your firewall to see if it helps. Contact your antivirus or firewall provider, they’ll help you greenlight Conta, so that you can access the website even with your antivirus or firewall enabled.

Still stuck?

If you’re still stuck, contact customer support. We’re always here to help!